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Last updated: 24th November 2025

 

These Terms & Conditions govern your use of the Glenthorne Paw Packs website and the purchase of products from us. By accessing our website or placing an order, you agree to these terms.

 

1. About Us

Glenthorne Paw Packs (“we”, “our”, “us”) operates an online store providing curated dog care packs and products across Australia.

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2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

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3. Products & Information

We take care to ensure product descriptions and images are accurate. However:

• Product colours, packaging, or items may vary slightly due to availability

• Pack contents may change where stated, with items of equal or greater value

• Images are for illustrative purposes only

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4. Pricing & Payments

• All prices are listed in AUD

• Prices include GST unless stated otherwise

• We reserve the right to change prices at any time

• Payment must be received in full before orders are dispatched

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5. Orders & Acceptance

• Orders are subject to availability and acceptance

• We may refuse or cancel an order at our discretion

• You will receive an order confirmation once payment is successful

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6. Shipping & Delivery

• We ship within Australia

• Delivery times are estimates only and may vary

• We are not responsible for delays caused by postal services or events beyond our control

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7. Returns & Refunds

We comply with the Australian Consumer Law.

• Refunds or replacements are available for faulty, damaged, or incorrect items

• Change-of-mind returns are not accepted unless stated otherwise

• Products must be unused and in original packaging where applicable

To request a return, please contact us within a reasonable timeframe.

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8. Health & Product Disclaimer

Our products are not a substitute for professional veterinary advice.

• Always read and follow manufacturer instructions

• Flea, tick, and health treatments should be used as directed

• Consult your veterinarian if you are unsure a product is suitable for your dog

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9. Intellectual Property

All content on this website, including logos, images, text, and branding, is owned by or licensed to Glenthorne Paw Packs and may not be used without permission.

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10. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our products or website.

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11. Privacy

Your use of this website is also governed by our Privacy Policy.

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12. Governing Law

These Terms & Conditions are governed by the laws of Australia.

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13. Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be effective once published on our website.

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14. Contact Us

For questions about these Terms & Conditions, please contact:

Glenthorne Paw Packs 📧 Email: contact@glenthronepawpacks.com.au