Privacy Policy

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Effective date: 24th November 2025

​

Glenthorne Paw Packs ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.

This policy is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. Information We Collect

We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Shipping and billing address

• Order and purchase history

• Payment information (processed securely by third‑party payment providers; we do not store full card details)

• Any information you voluntarily provide when contacting us or subscribing to updates

We may also collect non‑personal information such as browser type, device information, and website usage data to help improve our services.

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2. How We Use Your Information

We collect and use your information to:

• Process and fulfil orders

• Deliver products and services

• Communicate with you about your orders or enquiries

• Send updates, promotions, or product information (you may opt out at any time)

• Improve our website, products, and customer experience

• Meet legal and regulatory obligations

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3. Disclosure of Information

We may share your personal information with trusted third parties only where necessary, including:

• Payment processors

• Shipping and delivery providers

• Website hosting and service providers

• Marketing or email platforms (only if you have opted in)

We do not sell, rent, or trade your personal information to third parties.

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4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems and reputable third‑party platforms. However, no method of transmission over the internet is 100% secure.

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5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings, although this may affect website functionality.

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6. Accessing and Correcting Your Information

You have the right to access and request correction of the personal information we hold about you. To do so, please contact us using the details below.

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7. Marketing Communications

If you subscribe to our mailing list, we may send you promotional emails or updates. You can unsubscribe at any time by using the link in our emails or contacting us directly.

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8. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Glenthorne Paw Packs
Email: contact@glenthornepawpacks.com.au

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This Privacy Policy is provided for general informational purposes and does not constitute legal advice.